Fulfilment Services

Document / Cash / Instrument Collection & Verification

EMI Collection (Cash, Cheques/PDCs or other Instruments like Demand Drafts, Pay Orders, ECS/NACH/DD Mandates, etc.), Insurance Premium, etc.

Collection & Verification of KYC Documents (e.g. CAF Collection or CAF Management or CAF Verification) from new or existing Subscribers or Channel Partners and submission for further processing.

Address Verification

Physical visit to the customer’s residence / office / alternate address and ascertain if the customer stays / works at the addresses provided by them in their KYC Documents

Customer / Credit Verification / Customer Profile Verification (CPV)

The actual verification varies from client to client depending on the extent of investigation required. This activity encompasses Tele-verification and Field Verification. During Tele-verification, the demographics are verified on the phone while in Field Verification, our field executive visits the customer’s residence / office / alternate address to ascertain Credit Worthiness based on certain standard parameters

Drop Box Clearance

Clearing the Drop Boxes as per pre-decided schedule. Counting the number of instruments and delivering them to the Processing Centre.

Dispute Resolution

We a trained field force and a strong backend team, we service requirements by being the face of the customer on the field where the customer does not have it’s own presence

Customized E2E Solutions

With understanding and skills of Fulfilment, Voice and Non-Voice businesses, we service integrated and customized requirements where Fulfilment is one of the activities in the Value Chain